Available Clinical Services

The Open Door Clinic provides medical care in the following medical fields:  Adult Primary Care, Audiology, Gynecology, Infectious Disease, Cardiology, Ear-Nose-Throat (ENT), Injury Massage Therapy, Nephrology, Ophthalmology, Pulmonology, Podiatry, and Sports Medicine.  Care at the Open Door Clinic is provided by staff and volunteer doctors, physician assistants and nurse practitioners, working side by side.

The Open Door Clinic also offers hearing tests, nutrition and cooking classes, diabetes education and counseling, mental health counseling, lab services, medication management, and an on-site pharmacy. Our array of health screenings include pap smears and a visit from the mobile mammography clinic every other month.

Not only do we have the best volunteer providers for all of the services we offer in house, we have strong community partnerships that allow our patients access to off-site services and testing of lab specimens, diagnostic imaging and specialty medicine not listed above.  Patients who come to the Open Door Clinic will get the attention they need either on-site or through the Project Access referral network.

How to Become a Patient

Urban Ministries’ Open Door Clinic is accepting new patients by referrals from community partners including Capital Care Collaborative, Wake County Human Services, WakeMed, and other hospitals

Guidelines and Eligibility

In order for us to obtain comprehensive services from our clinical and Pharma partners, our patients must prove these criteria:

  • Patients are non-pregnant adults
  • Patients must be residents of Wake County
  • Patients must be low-income
  • Patients have no access to health insurance
  • All services are by appointment
  • Hours of Operation

    Monday/Wednesday, 8:30 a.m. to 4 p.m.
    Tuesday/Thursday, 8:30 a.m. to 8 p.m.

    Same day appointment subject to availability
    All services are by appointment only

    Administrative Fee

    $20 cash fee for all clinic appointments.

    No charge for clinic visits dealing with lab draws, hearing tests, pulmonary function tests, eye appointments, counseling, blood pressure checks, eligibility appointments, diabetes classes, TB test verification and pick-up of prescription medications.

    Contact Information

    For the following lines, please leave a message with your full name, date of birth, phone number and best time to return your call.

  • Cancellations (919) 832-0820, ext. *603
  • Clinic Appointments (919) 832-0820, ext. *602
  • Eligibility Re-certification Line (919) 832-0820, ext. *601
  • Announcements (919) 836-1642
  • Dial the extension immediately after the machine answers to avoid a list of menus and don’t forget to press the star key first.


    How to Request Your Refills

    For successful management of ongoing health needs, we provide free, renewable supplies of necessary therapies, at visits and with continuing refills

    Call (919) 256-2175 when you have 1 week of medications left

    11. To request a refill AND you know your prescription numbers (Rx#)

    2. Key in Rx# ONE at a time followed by ’#’

    3. The system will repeat the number back

    4. Press "1" to confirm, "0" to re-enter number

    5. Press "1" to enter another Rx#
    2Leave a message for the pharmacy
    3Confirm prescriptions are ready for pick-up
    4Pharmacy hours and location
    • Your call will not be returned unless there is a problem
    • Please allow 2 business days to process your request
    • We hold prescriptions ready for two weeks

    Medications dispensed to our patients are provided through numerous manufacturers’ programs, as well as NC MedAssist, FIGS of Wake Co, Americares and Direct Relief.

    Pick-Up Times

    Starting September 15th, check-in for med pick up will end 15 minutes prior to the close of pharmacy at 11:45am, 3:45pm and 7:45pm

  • No prescription pick-up on the evenings of the 5th Monday and 5th Wednesday of the month
  • If someone else is picking up medications, they must provide a written note and a copy of your photo identification
  • Medications that your PROJECT ACCESS specialist prescribes may be eligible for pick-up from the Open Door Clinic Pharmacy.  Please bring the prescription to the pharmacy during normal business hours or call (919) 256-2175.
  • Services Not Provided

  • We do not dispense abusable/scheduled drugs
  • We do not have on-site dental services but we do refer our patients to Wake Smiles for medically indicated dental care
  • We do not provide urgent care for injuries or intensive wound management
  • We do not get involved in disability determination or litigation related exams
  • No hospital care
  • No children or pregnancies
  • Optometry (ocular services are for diabetes and disease management)
  • After-hours care