Urban Ministries of Wake County engages our community to serve and advocate on behalf of those affected by poverty by providing food and nutrition, promoting health and wellness, and by laying the foundations of home.
The staff at Urban Ministries of Wake County acknowledges our need and appreciation of our volunteers for their support and commitment to addressing the issues of hunger, homelessness, and healthcare for residents of Wake County.
Urban Ministries of Wake County accomplishes its mission through the dedication of some 30 staff members and nearly 1,000 volunteers. Representing 97% of our workforce, volunteers are vital to our three core programs: the Food and Nutrition Program, the Helen Wright Center for Women, and the Open Door Clinic. Our goal is to have 1,000 active volunteers each year to assist us in providing services to those seeking help. With a rising client population we will continually need and recruit excellent, hospitable, dependable, and punctual volunteers. We can not have an impact on our community without our volunteers.
Volunteering can enhance your future by providing you with opportunities to:
- Explore your educational/career goals and aspirations
- Grow your teamwork/leadership skills
- Provide supportive/team based community
- Log volunteer hours for personal enrichment/resume
We wish that all our volunteers will find meaningful experiences at Urban Ministries. Reasonable expectations for behavior and appearance will create an environment where everyone can flourish and be effective in their work. The following requirements honor this wish:
- Volunteers must have reliable transportation, as we are not located on a bus line
- Volunteers must be 18 years of age or older. If a volunteer is under 18, he or she may volunteer in our Food Pantry while being supervised by a parent or guardian at all times.
- Please wear professional, modest, business casual attire (Fridays are casual)
Application Process Overview
1.Complete volunteer application
2.Attend mandatory volunteer orientation
3.Complete one to three shadow/training sessions with active volunteer
4.Schedule regular shifts and have access to Volgistics, our volunteer scheduling portal
*additional paperwork for clinic volunteers
Please allow 7-14 business days to receive information regarding your next steps upon submitting volunteer interest/volunteer application emails. With a high volume of varying interests it takes time to try and connect applicants with a role that will match well with their skills, interests, and giftings.
Thank you for your patience
**Alternate volunteer process for new providers (Doctors) applicants:
New providers (Doctors) must contact the Manager of Volunteer services in order to learn more about the application process and to be scheduled for a meeting with our Medical Director
We kindly ask our volunteers to commit to a minimum of two shifts per month for a minimum of six months. We believe this will help us cover necessary shifts and provide volunteer opportunities the training process will be sufficient for. We request that volunteers stay for the entire length of their shift. Volunteer shifts vary, please select a time frame which works best for your schedule.
As the Manager of Volunteer Services has 1500 schedules to coordinate it would greatly assist her when our volunteers would use the volunteer portal, Volgistics to add and remove themselves from the schedule. Please be sure to remove yourself from volunteer shifts when you will be out of town and/or unable to make it. Volgistics shows each volunteer days and shifts where volunteer support is needed, allowing individuals to pick up shifts at any time (without having to notify the Manager of Volunteer Services.)
We ask volunteers not to cancel their shifts less than 48 hours prior to their shift.
Our Manager of Volunteer Services will also do her best to not cancel a volunteer’s shift less than 48 hours in advance.
When a volunteer has not shown up, arrived late, and/or cancelled a shift more than three times within a six month period our Manager of Volunteer Services may touch base with the volunteer to request the volunteer to kindly review their schedule and reduce their volunteer engagement for a short season and kindly welcome them to pick up more shifts when necessary
Community Service, Group Volunteering and Internships
All individuals interested in volunteering to complete community service are only able to serve in our Food Pantry. Each individual must submit a volunteer application and communicate with the Manager of Volunteer Services providing:
- Charge or classification of the crime
- Hours needing to complete
- Date of completion
These are needed in order to assess if we can host an applicant as a volunteer.Our Food Pantry can only host two community service volunteers at a time, volunteer requirements apply.)
Food Pantry Work Day: Conduct a food drive and stock your donated food in our Food Pantry. To learn more, please contact Carol Schwartz at 919.256.2179 or firstname.lastname@example.org.
Spring Fling Event Volunteer On Thursday, May 12 Urban Ministries of Wake County will host our annual Spring Fling on NC State’s campus at the Talley Student Union. Join us in setting up, operating, and tearing down the event. Day-of-event volunteering does not require orientation/application. Interested individuals should email Beverly Benitez (email@example.com) with role of interest from the opportunities listed below.
|Position||Description||Shift||Number of Volunteers Needed|
|Set Up Crew||Set up table decorations and create a welcoming environment||12pm-3pm||5|
|Event Operation Crew||Help run engaging activities for guests||5pm-9pm||8 to 10|
|Night Tear Down Crew||Help clean up load and unload materials into vehicles from Talley Center to Urban Ministries of Wake County (near downtown Raleigh)||9pm-11pm||10|
Commit an entire semester to assisting Urban Ministries in a variety of different capacities, including marketing, communication, development, administration, and others.
Volunteer Descriptions and Shifts
Urban Ministries aids in alleviating those living in crisis through both our food pantry and medication assistance.
Urban Ministries operates the second largest food pantry in Wake County. Our pantry provides a week’s’ worth of groceries for families in need and distributes more than 400,000 meals a year. Food insecurity is one of the biggest concerns for those facing poverty, especially during the summer months when children are home from school.
With funding from the Filling in Gaps (FIGs) program, Urban Ministries is able to help more than 500 people each year obtain prescription medications that are beyond their financial reach.
|Position||Required Skills/Key Responsibilities||Available Shifts|
Tend-plant-and harvest our organic garden! All yields go directly to our Food Pantry to help feed our clients
|Gardening experience is helpful though not required||Flexible Shifts|
Assess client needs to determine appropriate emergency food assistance prescription assistance and to make referrals to other agencies
Ability to interview and ask sensitive questions about financial standing
Ability to talk to pharmacists on the phone
Ability to tell a client if they cannot receive assistance
Spanish language skills helpful
Work on-site to help stock and organize the pantry and package food orders for crisis clients
|Sort through donations
Stock pantry shelves
Process and package food orders
Hand out completed orders to clients
| Flexible Shifts
Greet and sign in patients
Answer questions and direct clients' needs to the appropriate staff
| Check clients' ID
Determine need of client (appointment/food assistance/prescription assistance/medication pickup)
Use a computer database to check in clients
Keep track of late or missed appointments
Provide clients with additional resources for assistance
Alert clients when their food is ready for pickup
| Flexible Shifts
Helen Wright Center for Women
The Helen Wright Center for Women (HWCW) works to reduce homelessness by providing temporary housing and support services to promote independence. This includes:
- transitional shelter for about 300 homeless women annually
- offering basic needs and case management to help homeless women move toward independence and permanent housing
- special programs such as yoga, women’s support group, game nights and workshops for life skills, job readiness, home ownership, self-esteem and health-related issues
- providing a safe and supportive environment for women in crisis
|Position||Required Skills/Key Responsibilities||Available Shifts|
|Front Desk Greeter
Manage front desk operations and interact with shelter guests informally (talking with residents playing cards etc.)
Answering the door
Referring callers to appropriate services
Verifying residents' completion of chores
Interact with program staff/residents
Prepare meals off site and bring to the HWCW to feed 36 women; prepare late meals
Contact Kerry Jones our Meal Coordinator at firstname.lastname@example.org
|Healthy cooking skills welcomed||Varies throughout the week|
Open Door Clinic
Established as one of the first free clinics in North Carolina in 1985, the Open Door Clinic provides comprehensive primary care and all medications in a medical home model to more than 1,500 patients. The clinic coordinates access to specialists, lab and radiology services, and provides expedited enrollment for referrals from hospital safety net partners.
Important Notes for Physicians, Nurse Practitioners, and Physician-Assistants:
We’re mostly adult primary care providers and also include Cardiology, Pulmonary, Renal, Sports-Med, GYN, Podiatry, Ophthalmology, and would welcome almost any non-procedural specialist.
- Volunteers’ sessions end without residual responsibilities
- Staff manages all reports, results, consults
- Agency can include providers within our malpractice coverage
- Collaborate with in-house pharmacy for care-plans
|Position||Required Skills||Required Licenses||Available Shifts|
|Audiology||Use of hearing equipment||NC License|| W
|Diabetes & Education|| Provide diabetes education classes in English and translate to Spanish
Counsel and monitor patients in prevention and disease management
|Diabetes Education|| M-TR
|Doctor|| Provide ongoing comprehensive medical care for patients-almost all with chronic diseases
Review content and manage data entry using Allscripts Professional
Guide care using comprehensive resources in medications-radiology-laboratory-and referral care
|NC License|| M-TR
|Eligibility Interviewer|| Bilingual Communicator
Assist in completing forms for prospective and current patients via appointment
|Conversational and/or Fluent verbal proficiency|| M-TR
|Gynecology||Screening/specialty care||NC License|| M-W
|Medical Interpreter||Language proficiency in medical Spanish||No Requirement|| M-TR
|Lab Technician/Phlebotomist||Perform phlebotomy and sample prep for hospital lab courier's pick-up
Minimum 6 months experience drawing blood
Experience with straight needles (ODC only uses straight needles)
Utilize Allscripts Professional for lab orders and labeling
|Phlebotomy Certificate CMA|| M-TR
|Nurse|| Clinical intake-documenting in Allscripts Professional
Provide care for patients-including extensive immunizations and hands-on teaching (eg. DM self-monitoring)
|Nursing License|| M-TR
|Ophthalmology||Ability to conduct eye exams and use eye equipment||MD License or Optometrist License|| W
|Pharmacist|| Advise providers regarding medication options (PT-Assistance and generics)
Prepare-dispense and counsel patients about all therapies (new and refilled)
Manage QS/1-NRX for tracking and labeling (English and Spanish)
|Pharmacy License|| M-TR
We are not currently accepting new volunteers in this role until summer
|Ability to assist pharmacist with filling Rx and other duties||Rx Assistant certification preferred but not required|| M-TR
|Scribe||Previous scribe intern with our agency||Not Required|| M-TR
|Sports Medicine||Experience with specialty care for joint problems||NC License|| TR